From field repair to enterprise infrastructure and software testing. From ESL classrooms in Taiwan and SPED teaching here to graduate research in educational psychology. Twenty years in the rooms where technology fails the people it was built for. One thesis: the human sits in the middle, on purpose.
The Thesis
Most tools fail the same way: they ask people to leave what they already know and go learn something new. The cognitive load alone buries the return on investment before the first deployment lands. The RR‑TT Protocol was built on the opposite instinct — meet people in the register they already speak, deliver the record just in time, and let the system carry the overhead.
The working research extends this into a formal model. Register-matched AI interaction reduces verification friction and increases output trust — not because the model improved, but because the human stopped fighting the interface. That gap between what a model can produce and what an operator can actually use is not a model problem. It is a handoff problem. That is the problem this company solves.
(in preparation). Register-matched interaction and verification discipline in AI-augmented field operations. Graduate research. — USPTO Provisional #64/101,544, filed June 2026.
Foundational work
(1989). Language, context, and text. Oxford University Press.
(1999). Sources of power: How people make decisions. MIT Press.
(1988). Cognitive load during problem solving. Cognitive Science, 12(2), 257–285.
Talking to a system the way a fluent person code-switches: persona, shorthand, culturally-loaded cues that carry meaning faster than flat, literal instructions. High-bandwidth, because the listener already has the library installed.
Research basis
Bernstein (1971) distinguished restricted codes — compressed, context-dependent — from elaborated ones. Expert operators already hold the background theory; elaboration is redundant overhead. Sweller's cognitive load framework confirms it: when extraneous load drops, working memory routes to the actual problem. Register fluency is the mechanism that makes that happen.
The practiced habit of never taking confident output at face value. Not skepticism as a mood — verification as an action, checked against ground truth a human already holds. Teachable, separately. Most people are handed neither.
Research basis
Flavell (1979) identified metacognitive monitoring as a distinct, teachable cognitive skill — separate from domain knowledge. Calibration research consistently shows confident output and accurate output are independent variables. Verification discipline is the trained habit of checking AI-generated claims against ground truth the operator already holds before that output enters any downstream decision.
The Receipts
Spartan Software, Inc.
CEO. Compression + cryptography architecture. Networld‑InterOp, Atlanta.
Microsoft STE
Software Test Engineer on the internal dogfood team for hosted Exchange. Kept deployments moving.
Taiwan + Ed Psych
Fifteen years instructional design and teacher training. Graduate work in educational psychology: neuroplasticity, cognitive load, JIT learning.
HICE — Honolulu
Presented first draft of the thesis. Effective Use of Multimedia in ESL Contexts — poster session, Hawaii International Conference on Education.
Diablo III: Reaper of Souls
Where agent/bot design actually starts. Not just running someone else's bot — building original configs for builds the tooling didn't natively support (Necromancer, Hydra Wizard). Years before "agent" was the industry's word for it.
World of Warcraft — Lua
From config-building to full scripting. Lua addons and macro scripts — event-driven logic, state tracking, UI automation.
USPTO #64/101,544
Provisional patent filed June 29. RR‑TT Protocol. Just‑in‑Time Service Intelligence.
THE PROOF
Artifact Class
A working proof, not a concept sketch: explicit states, guarded transitions, synchronized feedback, and embedded notes as load-bearing documentation.
An operationally complete state machine, built inside a constrained macro environment. The forensic receipt verifies it dates to 2017.
See also — Wildenhain (2017)
Products
The Founder
"The answers exist within the learner — a teacher provides the light; the student walks the path."
I troubleshoot what isn't working. I come up with solutions. I've been an engineer, a teacher, a researcher, a builder — two countries, twenty years. Some of it worked. Some of it didn't. No hype — that's what I do.